from select content providers. I have paid the $50 for 50gb data. $35 plan, usage draws from high-speed data then reduced to 2G speeds. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". I have the Coolpad Surf. You have to create an account with the hostpot information (serial number). Hey everyone. Please, send us a private message with the phone number and PIN. Purchased Coolpad Surf 4.5 hours ago.. salesperson told me that my password to connect devices was the last 9 numbers of the IMEI but that does not work I cannot get anyting to connect to my Coolpad this is EXTREMELY frustrating.I keep being told to go to HTTP://mobile hotspot..site does not exist. Lost/stolen phones not accepted. Primary responsible for monthly pymt. May not be combinable with certain plans/programs. for all lines & its add-ons. Click Login. Wi-Fi Specs: 802.11 b/g/n The login screen will appear. Want to know everything there is to know about this phone? Hi JohnJ7 - That will no longer be necessary. 30GB on $60 plan. svcs. balance will be forfeited. contracts. Please advise. Sign up to receive our updates, product news and promotions. Connect up to 10 devices at the same time to share with family and friends. Mobile Hotspot, VPN & P2P Limits: plans include Mobile Hotspot, usage draws from high-speed data allotment. Expandable Memory: No, LTE: B2/4/5/12/13/25/26/41 After the horrifically terrible experience I've had with Customer Service, Technicians, BoostCare, and this community, I've decided to return the CoolPad Surf for a refund and end my relationship with Boost Mobile. I don't know what to do honestly. date or acct. All Plans: Data access ends after allotted data usage. Can you help me activate the coolpad surf? Double Data: Bring your own device customers on the $10 and $15 plans will receive double data for their first 3 mos. Use these steps to access the admin page for the Coolpad Surf. Thanks for contacting us. will be suspended. See boostmobile.com/networkmanagement for details. installment agreement, qualifying device & service plan, & eligibility review. Mobile Hotspot, VPN & P2P Limits: 12GB on the $50 plan. svcs. So I had my hotspot device for months now and it worked perfectly fine. Surf (Sprint/Boost) High-Speed 4G LTE Connectivity Up to 6.4 Hours of Use Connect up to 10 Devices Learn More > Surf (T-Mobile) 600MHz Extended Range LTE Up … Sorry to hear  about this. installment agreement, qualifying device & service plan, & eligibility review. Coolpad 332A Sprint-Boost Surf UM SPAN 041919.pdf. I have the Coolpad Surf. Sales taxes for full purchase price due at the time of sale. credit. Unlimited Music Streaming: Avail. $hrink-It! As a brand new customer I do not have a PIN. Need help configuring the settings of my Coolpad Surf mobile hotspot. will be suspended. The upload/download speeds are literally less than 1MB. Weight: 3.4 Ounces It only gives the option to activate a phone as far as I can tell. Payments: Total plan price includes services, taxes & fees. svcs. : Req. I have paid the $50 for 50gb data. No one is helping me. ©2020 DISH Wireless L.L.C. I didn't buy a phone just a hotspot. We value your privacy and security. I called 2 local Boost stores just to get transferred and i called customer support 3 times and got hung up on. You have to create an account with the hostpot information (serial number). No one is helping me. Sufficient funds must be added within 120 days of suspension or acct. Just follow the options. 18-mo. Unlimited svcs. Charging Time (Full Charge): Up to 2.5 Hours, Processor Type: MDM9207 I don't know how Boost can exist with this level of deplorable, shameful, and inexcusable customer service/behavior. date or acct. To send a private message, click on any of the social care agents user names and select the option send this user a private message. Wifi is showing the hotspot is connected to internet, and unsecure http pages load with no problem. The Coolpad Surf shows that wifi is available, however, my devices are having connection issues. BoostUP! The Coolpad Surf has a 2150mAh battery that lasts up to 48 hours standby or 5.3 hours of continuous use, and lets you connect up to 15 devices at the same time to share with family and friends. I called 2 local Boost stores just to get transferred and i called customer support 3 times and got hung up on. Unlimited Services: The small percentage of Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced to 2G. Offers/coverage not avail. Secondary lines pay their one-time/add-on purchases. Hi there DaisySyme. Thanks for contacting us. 6. Mobile Hotspot, VPN & P2P Limits: Hotspot usage draws from 15GB high-speed data then reduced to 2G speeds. Other terms: No annual svc. Today everything was normal until noon, my devices were unable to connect to the internet. Color: Black, LED Indicators: Power, Wi-Fi, Battery, and Data Consumption, 2,600mAh Battery Family Plan: Up to 5 lines/acct. Download the User Manual & Quick Start Guide by clicking the links below. See boostmobile.com or store for details. Not all plans can be combined with other offers. The Technology That Keeps Us Together Search our products to find the right fit for you. Thanks for bringing this to our attention. Enjoy your own personal Wi-Fi network, enhanced by Sprint’s 4G LTE coverage. Please help. due on monthly pymt. Valid Through 1/7/21. © 2020 DISH Wireless L.L.C. 5. Secondary lines pay their one-time/add-on purchases. will be suspended. Please help. Card Slot: No, Charger (Type A microUSB Charger Cable),Data Cable, Quick Start Guide, and Health, Safety, & Warranty Guide, User Manual – English > Download the User Manual & Quick Start Guide by clicking the links below. Looking for more details? Legacy SR 5.45” Full HD+ Display 2,450mAh Battery Android 9 Pie Learn More > Tracker (Boost Mobile) High-Speed LTE Connectivity Up to 3-10 Days Battery Life IP67 Dust and Water Resistant Learn More > Legacy (Boost Mobile) 6.36” FHD+ […] Up to 3-10 Days Battery Life. : Req. https://activate.boostmobile.com/primary/activations-home?intnav=UtilNav:Activate, https://www.boostmobile.com/support/faq/plans-services/wifi-hotspot-plans.html. *HD video streams up to 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps. Payments: Total plan price includes services, taxes & fees. The Coolpad Surf WiFi hotspot connects to up to 10 devices at once so you can create your own WiFi network wherever you go. Coolpad Surf (T-Mobile) User Manual & Quick Start Guide; Coolpad Surf (Sprint/Boost) User Manual & Quick Start Guide Coolpad Support Follow. Get a good look at the Surf from all angles. The upload/download speeds are literally less than 1MB. Copyright © 2020 Coolpad US. Now fast forward to march the worst unusable internet connection I've ever had hands down , laggging in every online game ,can't refresh a email, can't stream videos , can't login to boost mobile account using my password a common glitch 80% reliable. extra. Learn everything, from setting up your email to managing all of your games and applications. Credits will continue unless service is interrupted and cannot be combined with other offers. Buy the Coolpad Surf online with a no-contract plan from Boost Mobile! Coolpad Surf Mobile Hotspot Web User Interface screen will appear. Family Plan: Up to 5 lines/acct. Same thing here. All rights reserved. Cant watch videos at all. All prices, offers, fees, and features subject to change. We'll be happy to help. Hello, gmulder27! Pymt. Includes 50 domestic voice roaming minutes (sel. I purchased a new coolpad surf through boostmobile website. Includes 50 domestic voice roaming minutes (sel. Sufficient funds must be added within 120 days of suspension or acct. Network experience may vary & other services/features, including MMS & some pre-installed applications, may not function or be avail. Cloud streaming, song downloads, video content, non-audio content & other data sent by streaming partners (e.g., pic advertisements, album art) excluded. Unlimited services are on-network only. Data Plans: Data access ends after allotted data usage. We have received your private message and we will continue to review this for you in private. Eligible customers can finance up to $600 & the down payment will cover amounts over $600. balance will be forfeited. If you cancel wireless service, remaining balance on device becomes due. Coolpad 332A Sprint-Boost Surf UM SPAN 041919.pdf. will expire & acct. Int’l. Please go to https://www.boostmobile.com/support/faq/plans-services/wifi-hotspot-plans.html so you can find all the details on how it works. We understand your frustration, @Boosttrash2020, & we apologize for the inconvenience! Standby Time: Up to 45 Hours Hotspot properties: Security type is WPA2-personal Encryption is AES. After the horrifically terrible experience I've had with Customer Service, Technicians, BoostCare, and this community, I've decided to return the CoolPad Surf for a refund and end my relationship with Boost Mobile. I resetted my coolpad surf and did everything but it didn't work. Enter your Password in the field provided. No account yet, ordered the hotspot online but do not have a way to activate. Mobile Hotspot, VPN & P2P Limits: 12GB on $50 plan and 30GB on $60 plan, and ends after usage. Need help configuring the settings of my Coolpad Surf mobile hotspot. will be suspended. Thanks for contacting us. Payments: Total plan price includes services, taxes & fees. Stay connected all day with the Coolpad Surf. No option for hotspot. devices). Can't connect to my work VPN either. After 3 mos., they will return to the regular allotment. OS: Linux 3.18 IP Rating: IP52, Memory: ROM 256MB / RAM 128MB Size: 4.25” x 2.6” x 0.59” Cant watch videos at all. Ask to port# or add new#. I just purchased the Coolpad Surf as well and my devices will not connect. Please send us a private message so we can assist you with this. for select devices for activation on the Boost Mobile network. Pymt. Prohibited network use rules & other restrictions apply. CONNECTED DEVICES High-Speed Wi-Fi on the Go Buy Now Sprint Boost Mobile CONNECTIVITY High-Speed 4G LTE Internet Browse, stream, and stay connected wherever you are. ... Tracker (Boost Mobile) High-Speed LTE Connectivity. I need to share my experience because this is simply asinine. I called 2 local Boost stores just to get transferred and i called customer support 3 times and got hung up on. Just horrible service, I have plenty of pictures and videos I'm trying to see where to swnd them to report boost. Quickly view your usage with an intuitive panel and LED indicators that make it easier than ever to understand key stats like battery life, data consumption, and more. extra. A down payment is required at time of upgrade. Max Wi-Fi: 10 Users Please, send us a private message with the phone number and PIN to check the account. Enjoy your own personal Wi-Fi network, enhanced by Sprint’s 4G LTE coverage. Need help configuring the settings of my Coolpad Surf mobile hotspot. Hi there jhum0315. The site acts like I haven't paid, but I have, and I can't connect to any devices. Can you send us a private message? IP67 Dust and Water Resistant. A phone number and a pin code will be assigned, so you can manage your service. The 2,600mAh battery lasts up to 45 hours standby or 6.4 hours of continuous use. date or acct. Hi. Pymt. extra. 800 KB Download. I saw similar message yesterday. Usage Time: Up to 6.4 Hours LTE Hello, NamedEunice, We apologize for any inconvenience. Int’l. The site acts like I haven't paid, but I have, and I can't connect to any - 110764 devices). due on monthly pymt. USB Type: Type A Micro USB svcs. will expire & acct. See boostmobile.com/networkmanagement for details. Plan: After 15 GB of data during a billing cycle, speeds will be reduced to 2G. Unlimited Services: Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced to 2G. Payments: Total plan price includes services, taxes & fees.

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