These days, and especially since it was taken over by BT, it is appalling. They changed their billing system in September 2018 which led to issues for both existing and former customers who received incorrect billing notices and payment requests. Be very warned. Plusnet business broadband upload speeds. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Plusnet say they sometimes reclassify non-low cost areas as low cost areas, but will not reclassify a low cost area as non-low cost unless UK law says they have to. Other suppliers you have to cover the same ground over and over again to get the issue resolved. Once I had a slow connection, I phoned them and quite literally they had the newest router to me with new telephone 'thingies' within 36 hours and phoned me to see if I was happy, now that is service! It's almost impossible to get through to customer service because there are wait times of up to 30 minutes - they are obviously ludicrously understaffed and appear not to care. This website uses cookies to give you the best experience.

Their broadband does not require a phone line. I'm with Plusnet and my home landline has a credit limit of £55 (don't know why, I didn't ask for this) but when I reach this my outgoing calls are cut off and I am forced to pay a minimum of £9 to be reconnected only to then be asked to put credit on for the rest of the month in order to use my phone (like a mobile).

Deals and special offers regularly pop up across the board though, so that may not always be the case. I swapped it over with a BT Hub 3 and problems were solved. You can imagine the problems I now have with all my pre-printed documentation bearing my original phone number. I got online within a week, I have had very little issues but they have always fixed them for me. Learn more about the different YouView options offered by Plusnet, BT and TalkTalk and see how they compare in this guide. If you’ve had enough of trawling through lengthy lists of internet options, Plusnet will come as a breath of fresh air. I've started calling them Beyond Reach now due to their failure to support their engineers in doing their job. My father has a business and he has three suppliers, EE, Orange and Virgin Media, and I find their customer service is sub standard compared to Plusnet.

No buffering (image starts out low res then quickly ramps up to superb 4K within a matter of seconds).Ancient PlusNet (Technicolor) router recently started to play up and has been replaced with their latest Hub One.To those of you who are concerned by the negative posts here: it may be worth bearing in mind that those who have a bad experience (and I'm not denying that some have) are more likely to post their views here than those who are ticking along nicely. For now though, you don't get any of the clever tech, masses of channels, or chunky on-demand box sets that you get with Sky or Virgin Media. How could they not know that when we arranged the installation? They swung the lead to extend answering my request until the 14 day cooling off period had expired on the new contract and the annual bulk line rental payment I also took out. We're delighted with it - no drop outs or other glitches at all. Wi-Fi works well, with the latest tech and wireless standards - it's dual-band with AC wireless, for instance, which means compatible gadgets can get a faster connection. When I managed to get them to answer I was left on hold for ever so gave up on 3 more occasions. PlusNet are very good. The Isle of Dogs area hasn't sprung up overnight and stretched their capacity but they just don't care and there's no compensation. Customers can access support through: Plusnet used to have an excellent reputation for customer service, but this was been damaged in 2018 and 2019 by some severe issues.

“ I rarely add negative reviews but I felt compelled having received such poor quality broadband service from Plusnet.

This does not effect our editorial in any way.

Plusnet broadband review. Wonder if they actually read the history and look at what I have already done half a dozen times. Don't be alarmed with the 15 minute wait to get through to customer service as this was no longer than I waited to get through to Talk Talk. Reliability was good, too: Plusnet never dropped below 9.8Mbits/sec, while customers of last-place TalkTalk saw speeds occasionally fall as low as 7.8Mbits/sec.

We have been without a landline for a month, difficult to contact them, long delays, e-mail response to queries ... your question is "on hold" no response to real questions, no common courtesy or apology. Yet context is everything, and it's worth pointing out that the industry average for complaints per 100,000 customers in Q4 2019 was 12, so Plusnet's 20 is still high and puts them as the second worst behind Vodafone. So far the line, service and support from them has been excellent. Been with Plusnet 5 years and have no complaints what so ever never let me down I am about to take the fibre and tv package will save me £18 a month coming off sky basic package. When we checked with them on the phone, we were told that it was FROM £2.50 pm and that did not apply. Broadband is slow, intermittent and unreliable (I'm in London!) Funnily enough it's exactly the same as the one advertised on the website, but doesn't include the plusnet reward card - I think they must have run out of cards. See our privacy policy. I agree, I have been with Plusnet for well over 9 years and found their customer service second to none.

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