Their broadband does not require a phone line. I'm with Plusnet and my home landline has a credit limit of £55 (don't know why, I didn't ask for this) but when I reach this my outgoing calls are cut off and I am forced to pay a minimum of £9 to be reconnected only to then be asked to put credit on for the rest of the month in order to use my phone (like a mobile).
Deals and special offers regularly pop up across the board though, so that may not always be the case. I swapped it over with a BT Hub 3 and problems were solved. You can imagine the problems I now have with all my pre-printed documentation bearing my original phone number. I got online within a week, I have had very little issues but they have always fixed them for me. Learn more about the different YouView options offered by Plusnet, BT and TalkTalk and see how they compare in this guide. If you’ve had enough of trawling through lengthy lists of internet options, Plusnet will come as a breath of fresh air. I've started calling them Beyond Reach now due to their failure to support their engineers in doing their job. My father has a business and he has three suppliers, EE, Orange and Virgin Media, and I find their customer service is sub standard compared to Plusnet.
No buffering (image starts out low res then quickly ramps up to superb 4K within a matter of seconds).Ancient PlusNet (Technicolor) router recently started to play up and has been replaced with their latest Hub One.To those of you who are concerned by the negative posts here: it may be worth bearing in mind that those who have a bad experience (and I'm not denying that some have) are more likely to post their views here than those who are ticking along nicely. For now though, you don't get any of the clever tech, masses of channels, or chunky on-demand box sets that you get with Sky or Virgin Media. How could they not know that when we arranged the installation? They swung the lead to extend answering my request until the 14 day cooling off period had expired on the new contract and the annual bulk line rental payment I also took out. We're delighted with it - no drop outs or other glitches at all. Wi-Fi works well, with the latest tech and wireless standards - it's dual-band with AC wireless, for instance, which means compatible gadgets can get a faster connection. When I managed to get them to answer I was left on hold for ever so gave up on 3 more occasions. PlusNet are very good. The Isle of Dogs area hasn't sprung up overnight and stretched their capacity but they just don't care and there's no compensation. Customers can access support through: Plusnet used to have an excellent reputation for customer service, but this was been damaged in 2018 and 2019 by some severe issues.
“ I rarely add negative reviews but I felt compelled having received such poor quality broadband service from Plusnet.
This does not effect our editorial in any way.
Plusnet broadband review. Wonder if they actually read the history and look at what I have already done half a dozen times. Don't be alarmed with the 15 minute wait to get through to customer service as this was no longer than I waited to get through to Talk Talk. Reliability was good, too: Plusnet never dropped below 9.8Mbits/sec, while customers of last-place TalkTalk saw speeds occasionally fall as low as 7.8Mbits/sec.
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